Complaint Management and Disciplinary Policy
The Complaints Process has been established to keep sport safe and fair by managing allegations of Prohibited Conduct. While the Complaints Process may result in disciplinary outcomes for poor behaviour, it is not designed to be punitive and often strategies such as education can be a constructive, effective and more efficient way to address poor behaviour in sport, while also ensuring our effort is focused toward the highest-risk matters.
The Case Categorisation System establishes a transparent, objective, and consistent basis for evaluating allegations of Prohibited Conduct. It will be used to support decisions about the appropriate way to manage a Complaint and the issuance of sanctions for allegations found to be substantiated. The key aim of this guidance is to ensure that considered, consistent and proportionate decisions are being made throughout the Complaints Process.